In a perfect world, unicorns would roam the woods, rainbows would cover the skies, chocolate would have no calories and there would be no conflict. Sadly, the world is not perfect, and managers are required to resolve conflicts between associates, subordinates, and even their own peers. By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a good manager can resolve the strife without ever having to draw his sword.
在完美的世界里，独角兽在树林中漫步，天空掩映着彩虹，巧克力不再含有热量，人们也不会发生冲突。可悲的是，这个世界并不完美，管理人员常常需要解决同事、下属甚至自己的合作伙伴之间的冲突。优秀的管理者通过认真倾听，提出相关问题，评估相关人员以及确定适当的干预程度，不费吹灰之力就能解决冲突。

Left undiagnosed, conflict in the workplace can destroy productivity, derail projects and crush morale.
如果工作冲突没有得到有效处理，将会破坏生产力，损害项目并摧毁士气。

This course will teach you to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain calm under fire. Learn to recognize your own anger triggers and ways to address them confidently. Analyze methods for resolving conflict that leave valuable relationships unscathed.
该课程将指导您如何在冲突加剧之前确定原因，针对特定情况采用适当的冲突解决技巧，并在冲突环境中保持镇静。学会识别您自身的愤怒情绪，自信地处理这些情绪。在不损害有价值的关系的情况下分析解决冲突的方法。

Conflict is usually the result of opposing viewpoints, but if you consider it as a natural sharing of ideas, it can be beneficial. With a clear understanding of the issues and the personalities involved, a good manager can resolve a conflict quickly and effectively. A happy workplace is a healthy workplace!
冲突往往是由对立观点引发的，如果您将它看作一种自然的观点分享，那么这种对立是有益的。优秀的管理人员能够清楚地了解相关问题和人员，从而快速有效地解决冲突。快乐的工作环境才是健康的工作环境！

If conflict can be resolved before it’s ever given the opportunity to escalate, then productivity will flourish and morale will remain high. Prompt and efficient conflict management has a positive effect on the bottom line. And of course, it’s always nice to avoid bloodshed.
如果冲突能在升级之前得到解决，则有助于提高生产力和团队士气。迅速有效的冲突管理将对企业效益产生积极的影响， 能够避免“流血”是再好不过的了。